Costco will schedule you in any way they want with their "part-time hours" and expect you to bend over backward to be able to get on the clock on time(They once scheduled me 10 consecutive work days in a row at one point and kept giving me long working days afterwards forcing me to drop out of college as I no longer had time to complete my assignments after getting home late). I find the scheduling to be very frustrating, especially for someone like me who only works for money to fund my aspirations and needs to work at a specific schedule. While the pay is decent with exceptional benefits compared to other retail stores. And I can see why they’re running behind all the time if they’re having to correct what they didn’t fix right away in between appointments.Overall my working experience at Costco is very disappointing. Pulled up didn’t get helped for another 10 minutes and the young man helping me didn’t really seem like he knew what I was talking about. Was told to pull right up, they’d reset the sensor. I then hopped in my car and the same pressure light was still on. It did take 90 minutes, I asked what tire it was and the girl working didn’t even know, said it was on the paleo towel. Came in at 4 for my scheduled appointment, was told it would take 90 minutes (for a tire pressure check!). No problem booked me for the following day because they said they were very behind that day. I called a day ahead for an appointment for low tire pressure, just needed my tire looked at for a slow leak. Sure, some of the members could be nicer, but eh, they got the job done. All of that with genuine empathy and a smile. He checked all my tire pressures, explained how one might have leaked and also how scheduling was booked out for three weeks but that I could do a "drop" and leave my car at Costco all day if I needed it done soon. Carter was the one to help me and did an absolutely fantastic job. I came back for a re-torque of the lugs and pointed out my TPMS light. I had an issue with one of my tires immediately after a rotation. The tire rotations only take like an hour (I was 30 min late to an appointment once and they still finished it in an hour). I live close enough to walk home, so no big deal. The new tire installation took half a day. I have been here for new tire installations and tire rotations. When I go in, they have my paperwork ready. Save yourself the trouble and buy from anywhere but Costco. Horrible customer service, they don’t value your time. I’m not sure what they are doing with that much time or why they even take appointments. I worked in a shop many years ago and my boss always gave me 20 minutes for this job. 10 am appt today and it took 2 hours to rotate and balance my tires. I gave this tire shop a few years break but with being a member and having the credit card I was lured back. Costco has been such a pleasant experience I am not sure why the tire shop has such a hard time. At some point your time is worth more than saving a few dollars. I recently had a poor experience with tire installation and the manager Kyle took responsibility and made things right.įollow up today with my first rotation/repair after purchasing the tires about 7500 miles ago. I have purchased several sets of tires from them and they are always very busy which is why I generally make an appointment.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |